Layanan jurnal yang disediakan oleh Perpustakaan Universitas Gunadarma
| Judul Artikel | : | Does Organizational Support Promote Citizenship in Service Settings? The Moderating Role of Service Climate |
|---|---|---|
| Judul Terbitan | : | The Journal of Social Psychology |
| ISSN | : | |
| Bahasa | : | ING |
| Tempat Terbit | : | |
| Tahun | : | 2009 |
| Volume | : | Vol. 149 Issue 6 2009 |
| Penerbit | : | Heldref Publications |
| Frekuensi Penerbitan | : | 6x 1 tahun |
| Edisi | : | |
| Penulis | : | MEI-LING WANG |
| Abstraksi | : | ABSTRACT. The present study integrates social exchange, role theory, and climate research to suggest that employees who have contact with customers (“contact employees”) will reciprocate felt obligations of high-quality employment relationships (i.e., perceived organizational support [POS]). They do this by expanding their role in ways that are consistent with contextual behavioral expectations. A longitudinal survey of 1,387 contact employees and 666 supervisors in a large supermarket chain in Taiwan demonstrated that the positive relationship between POS and service-oriented organizational citizenship behavior (SOCB) role definitions was strengthened by service climate. In summary, organizational support resulted in expanded SOCB role definitions within a strong service climate, while this relationship was much weaker and not significant in weak service climate. I discuss theoretical and managerial implications through this empirical examination. |
| Kata Kunci | : | perceived organizational support, SOCB role definitions, service climate |
| Lokasi | : | P648 |
| Terakreditasi | : | sudah |
| Jurusan | : | Psikologi |