ANALYSIS OF FACTORS AFFECTING ADOPTION OF MOBILE BANKING APPLICATIONS IN INDONESIA : AN APPLICATION OF THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT2) COMBINED

ABSTRAKSI :

ABSTRACT Mufingatun, 92116018 ANALYSIS OF FACTORS AFFECTING ADOPTION OF MOBILE BANKING APPLICATIONS IN INDONESIA : AN APPLICATION OF THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT2) COMBINED Thesis : Accounting Information System Department, Faculty of Postgraduate Program, Gunadarma University, 2018 Key Words : Mobile Banking, UTAUT2, Perceived Credibility, Perceived Self-Efficacy ( xv+171+Appendix ) The development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the soceity. Therefore, the purpose of this study is to determine the factors that influence consumer acceptance in the context of mobile banking applications. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model which is modified by adding the variable perceived credibility and perceived selfefficacy. This research model was tested using 205 respondents from online surveys in the Jabodetabek, Indonesia. Data was analyzed using Partial Least Square (PLS). Performance expectancy, effort expectancy, social influence has a significant effect on behavioral intention. Performance expectancy is the factor that most influences the behavior intention. Behavioral intention, facilitating condition and habit has a significant effect on reuse behavior. Bibliography (1974 - 2017)

NOMOR INDUK :

MMSI/SIA /TESIS/54/2020

PEMBIMBING :

Budi Prijanto

TANGGAL SIDANG :

15/11/2018

TANGGAL PENYERAHAN :

13/12/2020

JENIS PENULISAN :

TESIS

BERKAS PENULISAN

COVER PENULISAN
HALAMAN JUDUL
LEMBAR PENGESAHAN
PERNYATAAN ORIGINALITAS & PUBLIKASI
ABSTRAKSI (BAHASA INDONESIA)
ABSTRAKSI (BAHASA INGGRIS)
KATA PENGANTAR
DAFTAR RIWAYAT HIDUP
DAFTAR ISI
DAFTAR TABEL
DAFTAR GAMBAR
DAFTAR LAMPIRAN
BAB I
BAB II
BAB III
BAB IV
BAB V
DAFTAR PUSTAKA
LAMPIRAN DAN DOKUMEN LAIN
PARAF & STEMPEL LEMBAR PENGESAHAN